• Personal data is any information about an identified physical person or a physical person that may be directly or indirectly identified via an identification number or one or more elements particular to them, such as their last name, first name, date of birth, customer number, order number, email address, etc.

We collect your data when you:

• * Create a customer account on our website;
• * Order goods from our website (maisonvelluna.online);
• Agree to receive marketing communications from us by email, SMS, or social media;
• Interact with our Company via its official page on social networks;
• Contact our customer service;
• Send requests for information to our Company;
• Browse on the Internet using cookies or similar technology or when you click on advertisements for our products.

(i) As part of the services we provide, we may need to collect certain data directly from you using electronic forms on our website. Information we might collect includes:

• Your identity (e.g., name, surname);
• Your contact details (e.g., email address, phone number, shipping and billing address);
• Your personal preferences in relation to our products (e.g., favorite scents);
• Information relating to your orders, tracking, and purchase invoices;
• Information you may provide to our customer service team;
• Your payment details (processed securely via our payment partners) if you place an order via our website.

Personal data essential to the Company is marked with an asterisk (*) on all personal data collection forms on our website. If you do not fill in these compulsory fields, we will be unable to respond to your request or process your order. Other information is optional and enables us to get to know you better and improve our communications.

(ii) We may also collect certain data generated by your purchases of products, particularly information regarding the amount and type of your purchases.

(iii) Lastly, we may collect information regarding the use of our website, especially with respect to your browsing (pages visited, links clicked, etc.). Some of this information may be collected using cookies placed in your web browser.

We use your data to:

• Enable you to create a customer account on our website;
• Manage your access to your customer account;
• Process and manage your online orders and their delivery;
• Secure online transactions, prevent fraud, and manage payment incidents;
• Manage customer relations with respect to any requests for information or complaints;
• Manage and optimize your customer experience by improving our knowledge of our customers;
• Conduct statistical analyses to improve our sales, marketing, and product offerings;
• Subject to your consent, send you information on our offers, news, and events.

We process your data based on the following grounds:

• Contractual Performance: To fulfill the contract between you and the Company (e.g., processing and delivering your order).
• Legitimate Interest: For marketing management, securing our digital media, and combating fraud.
• Consent: When you have explicitly agreed to the processing of your data (e.g., for newsletters or cookies).
• Legal Compliance: To meet our fiscal and legal obligations (e.g., keeping invoices for tax purposes).

Your personal data is processed by the personnel of MAISON VELLUNA FOR TRADITIONAL Hand craft works. We ensure that only authorized persons have access to your personal data when necessary.

We may also share your personal data with third-party service providers acting as data processors, including:

• Hosting and Website Solutions: We use WordPress/WooCommerce and LiteSpeed for our e-commerce platform and hosting.
• Payment Providers: We share data with secure payment gateways such as [Insert Providers, e.g., Stripe, Checkout.com, Tabby] to process your payments.
• Logistics Partners: We share delivery details with shipping companies to deliver your orders.
• Marketing & Social Media: We may use third parties (such as Meta/Facebook, Google, TikTok) to help us deliver relevant advertising to you.

Please note that these partners may act as data controllers; in this case, they have their own privacy policies (e.g., Google, Facebook, Instagram, TikTok).

Disclosure: We may share your personal data with third parties to meet legal, regulatory, or treaty obligations, or to respond to requests from authorized legal authorities.

Some recipients of your personal data may be located outside of the United Arab Emirates or the European Economic Area. All data transfers are subject to appropriate guarantees, especially contractual, technical, and organizational guarantees, that comply with applicable regulations relating to the protection of personal data.

We keep and process your personal data for as long as it is required to fulfill the purposes described in this Privacy Policy and as long as it may be required by law (e.g., for tax and accounting purposes).

We implement appropriate technical and organizational measures, including encryption (SSL technology), access controls, and regular audits, to protect your data. In case of a data breach posing a risk to your rights, we will notify the relevant authorities and you, as required by applicable law.

Under current regulations (UAE PDPL and GDPR), you have the right to:

• Access and correct your personal data;
• Request erasure of your data;
• Object to processing on legitimate grounds;
• Withdraw consent at any time (e.g., unsubscribe from emails);
• Lodge a complaint with the relevant UAE Data Office or authority.

You can exercise these rights directly with us by sending an email to [Insert Email, e.g., info@maisonvelluna.online].